Episode #392 features a discussion with Bryan & Rob about how to deal with an upset client when expectations didn’t match up with reality.
In Episode #355 of the podcast, Bryan reveals how to avoid the mistakes you may not know you’re making
Episode #350 of the podcast features an interview with Brian Lucrezia. Discussion topics include: How introverts can build lasting relationships with their clients
We all want happy clients. As photographers and entrepreneurs, it makes our work so much more enjoyable to have satisfied clients, but is satisfaction enough? The #1 authority on sales and best-selling author, Jeffrey Gitomer has a book called “Customer Satisfaction is Worthless. Customer Loyalty is Priceless” and he’s been quoted as simplifying the concept […]