Episode 392

Bryan and Rob have a discussion about strategies for handling an upset client when expectations don't line up with reality.

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Bryan and Rob

How to Deal with an Upset Client

Sometimes when we run into a bad client experience, it's easy to point the finger back at the client and blame them for not understanding our policies. On this episode, Bryan & Rob share tips on how to deal with an upset client when expectations don't match up with reality.
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